Refund policy

Returns and Exchanges

We're confident that you'll be delighted with your Actually Fruit purchase. We are dedicated to bringing you the highest quality product. Every product purchased from our website is backed by our Satisfaction Guarantee.

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price if you notify us within 30 days of purchase. It's that simple.

How to Return an Item

Please return items within 30 days of purchase. Items must be returned in original condition.

Please include the original packing slip that came with your order inside your return package. If you do not have your packing slip, please include your name, e-mail address, and phone number inside the package.

Please write RETURN and your ORDER NUMBER legibly on the outside of the package.

Send the package to the return address below:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anika@actuallyfruit.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anika@actuallyfruit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anika@actuallyfruit.com.

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.

Once the package has been received, a credit for the price of the item and applicable taxes will be applied to your original method of payment. Shipping and handling charges are not refundable unless a result of an error by Actually Fruit.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions

If you have questions about your return, please contact us at hello.actuallyfruit.com.  Be sure to include the information in your packing slip in your correspondence.